Uber announced new features for a better customer experience .
Uber Safety Helpline: The new safety helpline will provide riders with the option to get in touch with Uber’s safety team should they have an urgent but non-emergency issue during a trip, such as reporting misbehaviour by a co-passenger, a dispute with a driver or a break-down. At the tap of a button, riders can immediately connect with Uber’s response team, where safety experts will beavailable 24×7.
How this works:
Step 1: Rider needs to contact Uber to report a non-emergency safety incident and taps the shield icon
Step 2: Taps the safety helpline icon
Step 3: Swipes to speak to an Uber representative
RideCheck: This new safety feature will enable Uber to flag certain trip irregularities, like long, unexpected stops, in some rare cases, indicate an increased safety risk. If an anomaly is detected, Uber will initiate a RideCheck by reaching out to both the rider and the driver. This marks the first step by Uber to proactively reach out to users during a trip and offer tools they may need to get help.
PIN Verification: The safety PIN is a trip verification feature to help ensure riders are getting into the car they are matched with through the app. Riders will receive a 4-digit PIN that they can provide to their driver who can start the trip in the app only when the correct PIN is entered. In addition to the PIN, Uber is working on advanced technologies that will in the future use ultrasound waves to automatically transmit the safety PIN for verifying rides.
Pavan Vaish – Head of Central Operations, Uber South Asia, stated, “At Uber, we are constantly evaluating how to raise the standards by integrating the feedback we receive from riders on how they would like to communicate with us. I am excited to announce that Sri Lankans will soon be able to use the Uber Safety Helpline at any time of the day or night, should they need urgent assistance during their trip. The additional level of security with features like Pin Verification and Ride Check reiterates our commitment to doing everything we can to help keep people safe.”
With constant technological innovations, Uber continues to leverage technology to raise the bar and improve safety standards in the industry. By aiming to provide its riders with an array of options to stay connected and safe during any given trip, the organization’s commitment to further strengthen its safety standards stands as testament.